January 21, 2011

On airlines and customer service

If you were an airline and you got a booking from a traveler booking on a couple weeks notice, buying a fairly expensive ticket due to short notice, would you:

a) try to be nice to a possible valued customer or

b) ask for a $30 fee for getting a seat assignment before check-in?

presumably British airways chooses "b" because they're worried that with such a short trip I won't pay them a baggage fee? Or maybe there's also a carry-on fee when I get to the airport.

By next year cabins will be unpressurized and there will be a mask fee. Think of the revenue stream!

0 comments:

Post a Comment