The problem and the solution is people

This page starts out in a humorous vein but the more you read the more you nod.

Characterizing people as non-linear, first-order components in software development

"The fundamental characteristics of “people” have a first-order effect on software development, not a lower-order effect. Consequently, understanding this first-order effect should become a first-order research agenda item, and not neglected as a second-order item. I suggest that this field of study become a primary area in the field “software engineering” for the next 20-50 years."